Customer Service Advisor

Lambert Brothers Haulage are looking for a Customer Service Advisor to provide and promote a professional, customer focused service that ensures the needs of customers are being satisfied. Establish professional relationships and open communication with other relevant functional areas.

Roles & Responsibilities of a Customer Service Advisor:

  • To ensure that all calls are dealt with promptly, in line with agreed standards.
  • Resolve enquires as promptly as possible
  • Understand all service level agreements with customers and be able to recognise any problems and react appropriately.
  • Provide and update customers with the correct information when required.
  • Establish, develop and maintain effective working relationships with all work colleagues.
  • Support specific key customer accounts
  • Oversee booking of delivery times for customers as required
  • Provide Palletline, groupage and Fleet quotes to customers in line with agreed schedule, rates and parameters.
  • Perform any administrative tasks
  • Maintain health and safety standards.

Key Skills required to be a Customer Service Advisor:

  • Excellent systems knowledge, experience of Stirling and Contrado is advantageous.
  • Confident and polite telephone manner.
  • Able to liaise with customers.
  • Communicate ideas and instructions effectively.
  • Able to work with accuracy to deadlines and timescales.
  • Computer literate including Microsoft.

We offer all of our employees fantastic company benefits, including:

  • Pension
  • Loyalty Awards (Recognises employees with 5, 10, 20, 30 and 40 years’ service).
  • Employee Benefits Platform (Includes a Cycle to work scheme, Childcare Vouchers and access to a range of offers and discounts).
  • Life Assurance
  • Employee and customer referral schemes

To apply, please click here to fill out the application form.

Should you have any queries, contact the recruitment team directly on or call 01625 728027.